Terms

A request sent through this website asks for a reservation or a quote. It does not charge a card, and it does not confirm a car on its own. Dispatch confirms the vehicle and the time.

Regular class, in the city: free to cancel up to 30 minutes after the scheduled pickup time. After that, a $30 cancellation fee applies, plus waiting time from the scheduled pickup time.

Regular and Business class, out of town: free to cancel at least 2 hours before pickup. Less than 2 hours before, the fare from the pickup location back to the city is charged. If the cancellation comes after the scheduled pickup time, waiting time is added.

Business class, in the city: free to cancel at least 1 hour before pickup. Less than 1 hour before, a $36 cancellation fee applies. If the cancellation comes after the scheduled pickup time, waiting time is added.

SUVs: free to cancel at least 24 hours before pickup. Within 24 hours, the full fare is charged, plus waiting time.

We accept credit cards, and vouchers for established partner accounts with a contract. We do not take deposits. We take card details when you reserve, and you are billed after the ride is complete.

[CONFIRM: whether a gratuity is added, optional, or left to the client (item 24).]

At the airport, the first 30 minutes of waiting are free for Regular class, and the first 60 minutes for Business class. The time is counted from the actual landing time or the scheduled reservation time, as applicable. After that, waiting time charges apply.

For pickups away from the airport, the first 5 minutes of waiting are free for all vehicle types, and waiting time is billed by the minute after that. Your chauffeur will wait as long as you need; waiting time charges apply once the free time ends.

[CONFIRM: account terms, billing cadence, and who may book against an account.]

Concord Limousine is a New York City Taxi and Limousine Commission base, number B00628.

Questions about these terms can be sent to customerservice@concordlimo.com, or call dispatch at 718-965-6100.

[CONFIRM: effective date.]