Good to know.

Send the form on the Reserve page, or call dispatch at 718-965-6100. Dispatch will confirm your car and your chauffeur. Dispatch is available 24 hours a day, 7 days a week.

Yes. Dispatch is available 24 hours a day, 7 days a week.

Your chauffeur meets you at arrivals with a sign bearing your name, helps with your luggage, and walks you to the car. A flight number on your request helps dispatch plan the pickup.

JFK, LaGuardia and Newark, plus any airport or private aviation terminal in New York, New Jersey and Connecticut. Through our affiliates, we can also arrange cars at airports around the world.

All of New York City and the surrounding area, and long-distance trips to Philadelphia, Boston, Washington DC and the Hamptons. Through our affiliates, we can arrange cars anywhere in the country and around the world.

Yes. A partner account is for any company with more than one person traveling on the account. Tell us about your team on the Corporate Partners page, or call dispatch. Account benefits are listed there.

Concord is a licensed New York City Taxi and Limousine Commission base, number B00628, and our chauffeurs are licensed by the Commission.

Sedans, luxury sedans, SUVs, stretch limousines, Sprinter vans, minibuses, and coach buses. The fleet page describes each class. Dispatch will confirm the vehicle when you reserve.

On-demand calls are always welcome, but reservations are preferred. For the best service, reserve at least three hours ahead.

Regular class, in the city: free to cancel up to 30 minutes after the scheduled pickup time. After that, a $30 cancellation fee applies, plus waiting time from the scheduled pickup time.

Regular and Business class, out of town: free to cancel at least 2 hours before pickup. Less than 2 hours before, the fare from the pickup location back to the city is charged. If the cancellation comes after the scheduled pickup time, waiting time is added.

Business class, in the city: free to cancel at least 1 hour before pickup. Less than 1 hour before, a $36 cancellation fee applies. If the cancellation comes after the scheduled pickup time, waiting time is added.

SUVs: free to cancel at least 24 hours before pickup. Within 24 hours, the full fare is charged, plus waiting time.

At the airport, the first 30 minutes of waiting are free for Regular class, and the first 60 minutes for Business class. The time is counted from the actual landing time or the scheduled reservation time, as applicable. After that, waiting time charges apply.

For pickups away from the airport, the first 5 minutes of waiting are free for all vehicle types, and waiting time is billed by the minute after that. Your chauffeur will wait as long as you need; waiting time charges apply once the free time ends.

Tell dispatch if you expect a delay.

We accept credit cards, and vouchers for established partner accounts with a contract. We do not take deposits. We take your card details when you reserve, and you are billed after the ride is complete. Partner voucher accounts are billed weekly, every two weeks, or monthly. Card rides are billed daily if the account asks for it, otherwise on Monday, Wednesday and Friday.

Yes. Beyond our own cars, travel in other cities can be arranged through our partners, in this country and abroad. Ask dispatch when you reserve.